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Tuesday, October 24

Lonely

While I was on holiday I got a text from Orange asking me to call one of their free service call numbers in order to discuss my billing details. I pay by direct debit and therefore owe them nothing, so I didn't consider it an urgency. Eventually, though, I gave them a call and was told that there was no longer a problem, indeed there may not even have been one in the first place. This happened on Tuesday of last week.

A couple of days later I received a different text asking me to call a different Orange telephone number. Again I called them and this time they wanted to do a satisfaction survey on the call I'd had with the service centre on the previous occasion. This is where it got weird.

They asked me the purpose of my call. I said I didn't know. They asked whether my enquiry was resolved. I said that I didn't have one. Then why did I ring? Because I was told to. So what was the problem? I didn't have a problem and was just ringing to be told that I was ringing for no reason. At about this point they reckoned my answers were getting harder to score on their survey and they, very wisely, gave up.

I think that there may be a bit of code somewhere in the call centre management software which looks for when the call centre is getting a bit quiet, and then sends out some hoax texts to keep everyone busy. Brilliant!


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