It seems that I've had my first personal response to an article. The original article in apostrophell has resulted in a follow up, containing an email from someone within the company I criticised. It's all positive and healthy debate and it's what the internet is all about.
In another one of my funny moods, I've turned a book review into an excuse to tell a sob-story about being roughed up as a child. 1 2 3... aaaah!