My comments in italics
Dear MR A FRIEZE Ah, the personal touch
Your recent contact with us not in the least generic
Thank you for calling us earlier today about the problems you have recently experienced with your npower account.
We are very sorry for the inconvenience that you have been caused. by you - twats
We welcome feedback from our customers as it enables us to constantly review and improve out systems and procedures. We would like to assure you that we aim to provide the highest level of customer service. Aim, but miss, quite remarkably.
We hope that the explanations and actions discussed earlier are to your satisfaction and will help restore your confidence in us. Another generic statement
If we can help with any questions about your account in the future, please call us on 0845 602 6363 (w're open 8am to 8pm Monday to Friday and 8am to 6pm Saturday).
Head of Customer Service
A pleasant letter. 12th March. The day I sorted out my bill and complained that they had been heavy handed.
Then. The following day:
IMMEDIATE ACTION REQUIRED
As a matter of urgency please call local rate 0845 672 2742 as account 2133094 remains unpaid.
Failure to contact will result in your account being passed to a Debt Collection Agencey and/or Count Court for summons.
We're sorry, but here's a dagger to the face!